This was handled very well and we are grateful for their lost and found process. Additionally, my wife left her slippers behind after our first visit and when I called the hotel two days later, they had been turned in by the staff and were waiting for us at Security when we came back a week later. We had no problems at all with anything at the hotel. All our meals at Boulder were more than satisfactory. The Italian restaurant located in the Hotel was also fine. First the positive: Our room was fine during both our stays and the 24 Hour Café is also a good place to get a basic meal. I offered to show her the print out of the receipt from February and then she explained that the computer sometimes makes automatic changes based on the current rates for the day (you be the judge) and she corrected it back to the original price. She told me that the balance remaining on the charge was twice as much as what I had signed up for during the internet reservation back in February. She confirmed our two night reservation (for which I had paid a $50 deposit seven months prior). When we arrived at the hotel (September 21) we went directly to the hotel lobby desk where we were greeted very nicely by a staff member. We had no problems at all with anything at the hotel.Īdditionally, my wife left her slippers behind after our first visit and when I called the hotel two days later, they had been turned in by the staff and were waiting for us at Security when we came back a week later.

Our room was fine during both our stays and the 24 Hour Café is also a good place to get a basic meal.

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